Terms & Conditions

BOXED MOVERS

Nationwide terms and conditions of moving services

Effective Date: July 1, 2026 Last Updated: July 24, 2026

Legal Company Name: Boxed Global, Inc. Doing Business As: Boxed Movers and/or Boxed Moving Physical Address: 14110 Dallas Parkway, Suite 240, Dallas, Texas 75254 Mailing Address: 14110 Dallas Parkway, Suite 240, Dallas, Texas 75254 Telephone: (469) 663-2424 Email: hello@CallBoxed.com Website: www.CallBoxed.com

Important legal notice

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE REQUESTING, BOOKING, PURCHASING, OR AUTHORIZING MOVING SERVICES.

These Nationwide Terms and Conditions of Moving Services contain legally binding provisions governing estimates, reservations, deposits, cancellations, payment obligations, chargebacks, valuation protection, limitations of liability, claims, arbitration, storage, prohibited property, access conditions, electronic communications, and dispute resolution.

For interstate household-goods moves, these Terms do not replace the written Estimate, Order for Service, Inventory, Bill of Lading, Valuation Election, High-Value Inventory, arbitration disclosure, tariff, or other document required by federal law. Those documents, together with these Terms, constitute the complete transportation agreement.

Full Value Protection is a contractual valuation arrangement establishing the mover’s financial responsibility for covered loss or damage. Full Value Protection is not an insurance policy.

These Nationwide Terms and Conditions of Moving Services, referred to as the “Terms,” constitute an agreement between Boxed Global, Inc., doing business as Boxed Movers and/or Boxed Moving, referred to as “Boxed,” “Boxed Movers,” “Company,” “we,” “us,” or “our,” and the person or entity requesting, booking, purchasing, authorizing, receiving, or paying for services, referred to as the “Customer,” “Shipper,” “you,” or “your.”

You accept and agree to be legally bound by these Terms when you:

1. Request or accept an Estimate, proposal, quote, reservation, or confirmation; 2. Sign or electronically accept an Order for Service, Moving Services Contract, Bill of Lading, work order, inventory, valuation election, or related document; 3. Pay a deposit, reservation fee, transportation charge, or other amount; 4. Authorize Boxed Movers to begin performing services; 5. Tender property to Boxed Movers or a participating carrier, agent, warehouse, or service provider; 6. Use the Boxed Movers website, customer portal, payment system, GPS tracking platform, or electronic communications system; or 7. Otherwise indicate acceptance electronically, verbally, or in writing, to the extent permitted by applicable law.

The person accepting these Terms represents and warrants that the person:

1. Is at least eighteen years of age; 2. Has legal authority to enter into the agreement; 3. Has authority over the property being moved; 4. Has authority to authorize all requested services; 5. Has authority to approve charges and payment methods; and 6. Has provided complete and accurate information to Boxed Movers.

2. Services covered

Boxed Movers provides residential, commercial, interstate, intrastate, long-distance, white-glove, packing, unpacking, loading, unloading, relocation coordination, storage, and related services when expressly identified in a written Estimate, proposal, Order for Service, Bill of Lading, work order, or change order.

Services may include:

1. Residential household-goods relocation;
2. Commercial and office relocation;
3. Transportation from Dallas, Texas, to destinations throughout the United States;
4. Interstate transportation;
5. Intrastate transportation where properly authorized;
6. Packing and unpacking;
7. Loading and unloading;
8. Furniture disassembly and reassembly;
9. Protective wrapping and padding;
10. Custom crating;
11. White-glove handling;
12. Specialty-item transportation;
13. Storage-in-transit;
14. Permanent storage through Boxed Movers or a third-party warehouse;
15. Shuttle services;
16. Long-carry services;
17. Stair and elevator services;
18. Hoisting and rigging;
19. Restricted-access services;
20. GPS shipment tracking;
21. Move coordination;
22. Dedicated-crew services;
23. Delivery scheduling;
24. Debris removal when specifically purchased;
25. Appliance preparation when specifically purchased; and
26. Third-party specialty services identified in the applicable moving documents.

No service is included unless it is expressly identified in writing.

3. Controlling documents and order of precedence

A move may be governed by multiple documents. Collectively, those documents constitute the complete agreement between Boxed Movers and the Customer.

If a conflict exists, the documents will control in the following order, unless applicable law requires a different result:

1. Applicable federal or state law; 2. The signed Bill of Lading or Moving Services Contract; 3. The signed Valuation Election; 4. The signed High-Value Inventory; 5. The signed Estimate, proposal, or Order for Service; 6. Written change orders and service amendments; 7. The applicable published tariff; 8. A storage agreement or warehouse receipt; 9. These Terms; and 10. Other written reservation confirmations or communications.

No advertisement, website statement, salesperson representation, telephone discussion, text message, email, social-media communication, or oral statement modifies the agreement unless the modification is documented in writing and accepted by both the Customer and an authorized Boxed Movers representative.

4. Boxed movers’ capacity

The move-specific documents will identify whether Boxed Movers is acting as:

1. The motor carrier transporting the shipment; 2. A household-goods broker arranging transportation; 3. An authorized agent of another motor carrier; 4. A freight forwarder, where applicable; 5. A provider of labor-only services; or 6. A provider of ancillary relocation services.

When Boxed Movers is the transporting carrier, the Bill of Lading and other move-specific documents will contain the carrier information required by applicable law.

When another authorized motor carrier participates in the transportation, the participating carrier’s identity and required registration information will be disclosed as required by law.

When Boxed Movers acts solely as a broker, Boxed Movers does not take possession of the shipment and does not represent itself as the transporting carrier.

5. Estimates, surveys, and proposals

5.1 Written Estimates

A verbal quote, website calculator, preliminary price range, telephone discussion, text message, or informal email is not a final or binding Estimate.

The official Estimate will be provided in writing and will identify whether it is:

1. A binding estimate;

2. A non-binding estimate;

3. A binding not-to-exceed estimate;

4. A flat-rate proposal;

5. An hourly proposal; or

6. Another pricing arrangement permitted by applicable law.

The Estimate may be based on:

1. The Customer’s inventory;

2. The estimated shipment weight or volume;

3. The number of rooms;

4. The number of boxes;

5. The services requested;

6. The pickup and delivery locations;

7. Access conditions;

8. Transportation distance;

9. Labor requirements;

10. Packing requirements;

11. Specialty-property requirements;

12. Storage requirements;

13. Scheduling requirements;

14. The valuation option selected; and

15. Other information provided by the Customer.

5.2 Physical or Virtual Survey

For interstate residential moves, Boxed Movers will conduct an in-person or virtual survey when required by federal law, unless the Customer provides a legally valid written waiver. The Customer must provide reasonable access to the property and must disclose all goods, conditions, and requested services that could affect the Estimate.

5.3 Accuracy of Customer Information

The Customer is responsible for accurately disclosing:

1. Every item to be moved;

2. The approximate number of boxes;

3. Oversized items;

4. Unusually heavy items;

5. Fragile items;

6. High-value items;

7. Antiques;

8. Artwork;

9. Pianos;

10. Safes;

11. Pool tables;

12. Exercise equipment;

13. Appliances;

14. Sculptures;

15. Chandeliers;

16. Aquariums;

17. Specialty furniture;

18. Flights of stairs;

19. Elevator availability;

20. Elevator reservation requirements;

21. Long carries;

22. Parking restrictions;

23. Loading-dock requirements;

24. Building rules;

25. Narrow doors, hallways, stairways, or entrances;

26. Gated-community requirements;

27. Shuttle requirements;

28. Hoisting requirements;

29. Rigging requirements;

30. Storage requirements;

31. Packing requirements;

32. Custom-crating requirements;

33. Unsafe or unusual property conditions;

34. Every pickup location;

35. Every delivery location; and

36. Every intermediate stop.

Boxed Movers may rely upon the information provided by the Customer.

5.4 Changes to an Estimate

An Estimate may be amended before loading when:

1. The Customer adds property;

2. The Customer requests additional services;

3. The inventory was materially incomplete or inaccurate;

4. Access conditions differ from those disclosed;

5. Specialty services become necessary;

6. Packing is incomplete;

7. A shuttle becomes necessary;

8. The Customer changes the pickup or delivery arrangement;

9. Storage becomes necessary;

10. The Customer changes the service date; or

11. Other material circumstances change.

Changes will be documented in a revised Estimate, proposal, change order, or service amendment as required by law. Boxed Movers will not alter an interstate Estimate after loading except as permitted by federal law.

6. Reservations, deposits, cancellations, and rescheduling

6.1 Reservation Confirmation

A requested date, preliminary quote, or consultation does not reserve a

crew, vehicle, equipment, or service date.

A reservation becomes effective only after:

1. Boxed Movers issues written confirmation;

2. The Customer signs or accepts the required documents;

3. The Customer pays any required deposit or reservation fee; and

4. Boxed Movers confirms the reservation.

6.2 Deposits

Any required deposit will be disclosed in writing and applied to the

Customer’s account as stated in the applicable Estimate or reservation

confirmation.

A deposit is not an Estimate and does not limit the lawful charges for

services actually performed.

6.3 Interstate Rescission Rights

When required by applicable federal law, Boxed Movers will provide the

interstate Bill of Lading to the Customer for signature at least three days

before the scheduled loading date.

The Customer may rescind the Bill of Lading without penalty during the

applicable three-day period.

Nothing in these Terms limits any cancellation, rescission, or refund right

that cannot legally be waived.

6.4 General Cancellation Policy

Unless a different cancellation policy is stated in the signed Estimate, reservation confirmation, or move-specific agreement:

1. A cancellation received more than seven calendar days before the first scheduled service date will be eligible for a refund of the deposit, less nonrefundable third-party expenses specifically incurred for the move.

2. A cancellation received between three and seven calendar days before the first scheduled service date may result in Boxed Movers retaining all or part of the deposit to cover reasonable administrative, scheduling, equipment, labor-reservation, and third-party costs. 3. A cancellation received less than seventy-two hours before the first scheduled service date may result in the deposit becoming nonrefundable. 4. A same-day cancellation, refusal of service, denial of access, or Customer no-show may result in charges for reserved labor, travel, mobilization, equipment, permits, third-party services, and documented expenses. 5. Cancellation charges will not exceed the amount permitted by applicable law or the move-specific agreement.

6.5 Rescheduling

A rescheduling request is subject to crew, equipment, vehicle, and transportation availability.

Boxed Movers may apply the cancellation policy when a move is rescheduled on short notice.

A change in the service date, location, scope, labor requirement, or transportation arrangement may result in a change in price.

7. Pricing and additional charges

The Customer agrees to pay all lawful charges described in the applicable Estimate, tariff, proposal, Bill of Lading, work order, change order, or other written agreement.

Additional lawful charges may apply for:

1. Additional property; 2. Additional weight or volume; 3. Additional labor; 4. Additional packing; 5. Packing materials; 6. Custom crating;

2. Specialty-item handling;

3. Stairs;

4. Elevators;

5. Long carries;

6. Shuttles;

7. Hoisting;

8. Rigging;

9. Restricted access;

10. Waiting time;

11. Parking fees;

12. Parking tickets caused by the Customer’s failure to secure lawful parking;

13. Permits;

14. Tolls;

15. Ferry charges;

16. Fuel surcharges;

17. Warehouse handling;

18. Storage-in-transit;

19. Permanent storage;

20. Redelivery;

21. Additional stops;

22. Expedited service;

23. Guaranteed service;

24. Weekend service;

25. Holiday service;

26. After-hours service;

27. Debris removal;

28. Appliance servicing;

29. Additional disassembly or reassembly;

30. Unscheduled packing;

31. Third-party services;

32. Impracticable operations;

33. Property not disclosed before the move; and

34. Conditions or services not reasonably disclosed when the Estimate was prepared.

Material changes will be documented as required by applicable law.

8. Payment terms

8.1 Payment obligation

The Customer is responsible for all lawful charges associated with the move, even when another person, employer, relocation company, insurance company, property owner, landlord, business, or third party has agreed to pay.

Unless Boxed Movers expressly releases the Customer in writing, the Customer remains jointly and severally responsible with any third-party payer.

8.2 Accepted Payment Methods

Boxed Movers may accept:

1. Credit cards; 2. Debit cards; 3. Certified checks; 4. Cashier’s checks; 5. Electronic funds transfers; 6. ACH transfers; 7. Wire transfers; 8. Cash when legally permitted; and 9. Other payment methods approved by Boxed Movers.

Boxed Movers may refuse personal checks unless approved in advance.

8.3 Interstate Payment at Delivery

For interstate household-goods moves:

1. Under a binding Estimate, the Customer may be required to pay up to 100 percent of the binding Estimate at delivery, together with additional lawful charges permitted under federal law. 2. Under a non-binding Estimate, the Customer may be required to pay up to 110 percent of the non-binding Estimate at delivery, together with other charges that federal law permits to be collected at that time.

2. Remaining lawful charges may be invoiced after delivery as permitted by law. 4. Boxed Movers will relinquish possession when the Customer tenders the amount legally required for delivery.

8.4 Payment Authorization

The Customer authorizes Boxed Movers, Swipeify Payments, and their respective payment-processing providers to charge the payment method supplied by the Customer for:

1. Deposits; 2. Reservation fees; 3. Authorized moving services; 4. Packing and materials; 5. Transportation charges; 6. Valuation charges; 7. Approved change orders; 8. Storage charges; 9. Redelivery charges; 10. Returned-payment fees; 11. Unpaid balances; 12. Other amounts expressly authorized by the Customer; and 13. Other lawful charges identified in the moving agreement.

The Customer represents that the Customer is an authorized user of every payment method provided.

8.5 Chargebacks, Payment Reversals, and Theft of Service

A credit-card dispute, debit-card dispute, ACH reversal, stop-payment request, payment recall, or chargeback is not a substitute for the contractual claims, billing-dispute, arbitration, or legal process.

The Customer must not knowingly submit or assist with a false, fraudulent, deceptive, or materially misleading chargeback concerning services that were properly authorized and performed.

Examples of potentially improper chargeback conduct include:

1. Claiming that a transaction was unauthorized after signing the moving agreement or supplying the payment method;

2. Claiming that services were never performed when GPS records, inventories, photographs, communications, signatures, or delivery records establish performance;

3. Reversing payment after accepting delivery without presenting a good-faith billing or service dispute;

4. Misrepresenting the agreed price, services, authorization, or transaction history to a bank or card issuer;

5. Filing duplicate disputes;

6. Coordinating with another person to obtain moving services without paying;

7. Concealing signed documents, electronic approvals, or evidence of delivery;

8. Using a chargeback to avoid the claims procedure for alleged property loss or damage;

9. Disputing the entire transaction when only a specific portion is genuinely contested; or

10. Initiating a chargeback with the intent to retain the benefit of completed services without paying for those services.

Where Texas law applies, intentional or knowing conduct designed to obtain compensable moving services while avoiding payment may constitute theft of service under Texas Penal Code § 31.04.

Texas Penal Code § 31.04 may apply when a person intentionally or knowingly obtains services by agreeing to provide compensation and, after the services are rendered, fails to make full payment after receiving a legally sufficient written demand for payment.

Subject to the requirements and defenses established by Texas law, intent to avoid payment may be presumed when a person fails to make payment under a service agreement within ten days after receiving a qualifying written notice demanding payment.

A chargeback, reversal, delayed payment, complaint, or contractual disagreement does not automatically constitute theft of service. Criminal intent must be determined from the facts, evidence, and applicable law. Nothing in these Terms is intended to discourage or punish a legitimate,

good-faith billing dispute, consumer complaint, property-damage claim, or exercise of a legally protected right. By accepting services, the Customer authorizes Boxed Movers, Swipeify Payments, and their respective payment providers, acting within their lawful and contractual capacities, to investigate and vigorously contest any chargeback or payment reversal that Boxed Movers reasonably believes is false, fraudulent, inaccurate, deceptive, or unsupported. Boxed Movers and Swipeify Payments may provide the bank, card issuer, card network, payment processor, collection agency, attorney, court, regulator, or law-enforcement agency with relevant evidence, including:

1. Signed contracts;

2. Electronic signatures;

3. Payment authorizations;

4. Estimates;

5. Bills of Lading;

6. Inventories;

7. Change orders;

8. Invoices;

9. Receipts;

10. GPS records;

11. Vehicle-location data;

12. Arrival and departure timestamps;

13. Photographs;

14. Videos;

15. Telephone recordings obtained lawfully;

16. Emails;

17. Text messages;

18. Customer-portal records;

19. Internet Protocol address information;

20. Device records;

21. Delivery confirmations;

22. Employee and witness statements;

23. Building-access records;

24. Security-camera records;

25. Proof of service;

26. Proof of delivery;

27. Claims correspondence; and

28. Other evidence relating to the transaction.

Boxed Global, Inc. and Swipeify Payments will vigorously protect their respective contractual, financial, and legal rights and may pursue all lawful remedies, including:

1. Chargeback representment;

2. Pre-arbitration and card-network proceedings;

3. Payment-demand notices;

4. Recovery of the unpaid balance;

5. Collection-agency referral;

6. Attorney referral;

7. Civil litigation;

8. Recovery of court costs;

9. Recovery of reasonable attorneys’ fees where authorized;

10. Recovery of collection expenses where authorized;

11. Enforcement of lawful lien rights;

12. Fraud reporting to payment processors and financial institutions;

13. Regulatory complaints;

14. Reporting suspected criminal conduct to law enforcement; and

15. Cooperation with any resulting investigation or prosecution.

Where reliable evidence supports a good-faith belief that a Customer intentionally obtained services through deception or intentionally avoided payment after receiving the legally required demand, Boxed Movers may submit the matter to the appropriate police department, sheriff’s office, district attorney, prosecuting authority, or other governmental agency for investigation under Texas Penal Code § 31.04 or another applicable law.

Neither Boxed Global, Inc. nor Swipeify Payments independently determines whether criminal charges will be filed. The decision to investigate, arrest, charge, prosecute, dismiss, or resolve a criminal matter belongs exclusively to the appropriate law-enforcement agencies and prosecuting authorities.

Payment of an amount after referral does not require Boxed Movers or Swipeify Payments to withdraw truthful information already provided to a bank, regulator, law-enforcement agency, prosecutor, attorney, or court. Any correction or supplemental report will be made when legally appropriate and factually accurate.

8.6 Billing Disputes

The Customer must promptly notify Boxed Movers of any billing concern by contacting:

Boxed Movers Billing Department

14110 Dallas Parkway, Suite 240 Dallas, Texas 75254 Telephone: (469) 663-2424 Email: hello@CallBoxed.com

The notice should identify:

1. The Customer’s name;
2. The move date;
3. The invoice or move number;
4. The amount disputed;
5. The specific reason for the dispute; and
6. Supporting documentation.

The Customer must pay all undisputed amounts when due.

8.7 Collection Costs

To the extent permitted by law, the Customer is responsible for reasonable collection costs, court costs, filing fees, service fees, investigation expenses, and attorneys’ fees incurred to collect an unpaid and legally enforceable balance.

9. Pickup and delivery scheduling

9.1 Scheduling Windows

Pickup and delivery dates may be stated as:

1. A confirmed date;

2. A service window;

3. A delivery spread;

4. A non-guaranteed estimated date;

5. A guaranteed date purchased as an additional service; or

6. Another written scheduling arrangement.

Unless the move-specific agreement expressly identifies a service as guaranteed, all dates and times are good-faith estimates.

9.2 Dedicated Crews

Boxed Movers may assign a dedicated move coordinator, crew, driver, or vehicle.

A dedicated-crew service does not guarantee that the same individual employees will perform every portion of the move.

Boxed Movers may replace or supplement personnel because of:

1. Safety requirements; 2. Illness; 3. Employee availability; 4. Equipment availability; 5. Driver hours-of-service requirements; 6. Emergencies; 7. Operational requirements; or 8. Other legitimate business reasons.

9.3 Customer Availability

The Customer or an authorized adult representative must be available at pickup and delivery.

The representative must have authority to:

1. Sign documents; 2. Review the inventory; 3. Approve condition descriptions; 4. Direct property placement; 5. Approve additional services; 6. Approve additional charges; 7. Make payment; and 8. Accept delivery.

Boxed Movers may rely upon instructions and approvals provided by the person present at the property.

9.4 Inability to Accept Delivery

If the Customer cannot or will not accept delivery during the agreed delivery period, Boxed Movers may place the shipment into storage at the Customer’s expense, subject to applicable law and the governing tariff.

10. Access, parking, and property conditions

The Customer must provide safe, legal, and reasonable access to every

service location.

The Customer is responsible for:

1. Reserving elevators;

2. Reserving loading docks;

3. Obtaining parking permits;

4. Obtaining building authorization;

5. Providing gate codes;

6. Providing access credentials;

7. Ensuring adequate vehicle clearance;

8. Identifying weight restrictions;

9. Identifying bridge restrictions;

10. Identifying low trees or overhead obstructions;

11. Identifying narrow roads;

12. Identifying private-road restrictions;

13. Protecting or identifying septic systems;

14. Protecting or identifying irrigation systems;

15. Protecting or identifying underground utilities;

16. Protecting or identifying soft pavement;

17. Protecting or identifying decorative surfaces;

18. Protecting or identifying landscaping;

19. Providing lawful parking;

20. Removing snow, ice, water, debris, or other hazards;

21. Ensuring stairways, hallways, doors, and walkways are accessible;

22. Providing adequate lighting;

23. Disclosing fragile flooring;

24. Disclosing weak stairs;

25. Disclosing unstable railings;

26. Disclosing damaged surfaces;

27. Disclosing structural concerns; and

28. Paying charges resulting from undisclosed access restrictions.

Boxed Movers may use a shuttle vehicle or impose lawful long-carry, stair, elevator, waiting-time, or restricted-access charges when the primary vehicle cannot safely or legally access the property.

11. Customer responsibilities

Before the crew arrives, the Customer must:

1. Complete all packing not purchased from Boxed Movers;

2. Seal and label all Customer-packed containers;

3. Separate property that will not be moved;

4. Remove cash, jewelry, medications, documents, and personal valuables;

5. Back up all electronic data;

6. Disconnect appliances unless Boxed Movers agreed to perform the service;

7. Drain fuel, water, and other fluids from applicable equipment;

8. Secure pets;

9. Supervise children;

10. Control guests and unauthorized persons;

11. Remove wall-mounted items unless removal is included;

12. Empty unsafe attics and crawlspaces unless access has been approved;

13. Identify preexisting damage;

14. Obtain required building or property-management approvals;

15. Ensure the property is sanitary and free from infestation;

16. Make required payments;

17. Review the Estimate;

18. Review the inventory;

19. Review the Bill of Lading;

20. Complete the valuation election; and

21. Complete the High-Value Inventory when applicable.

The Customer must not:

1. Interfere with the crew;

2. Enter a vehicle’s cargo area without permission;

3. Operate Boxed Movers equipment;

4. Direct employees to perform unsafe work;

5. Threaten or abuse employees;

6. Permit uncontrolled animals in the work area; or

7. Create an unsafe or hostile environment.

12. Right to refuse, suspend, or terminate service

Boxed Movers may refuse, suspend, or terminate services when:

1. Conditions are unsafe;

2. The property is unsanitary;

3. There is evidence of bedbugs, fleas, rodents, mold, contamination, or infestation;

4. A person is threatening, abusive, violent, intoxicated, or interfering with operations;

5. Children or animals cannot be safely controlled;

6. The shipment contains prohibited or undisclosed property;

7. Required payment is not made;

8. The Customer materially misrepresented the shipment;

9. Required equipment or specialty services are unavailable;

10. Performance would violate law or regulation;

11. Performance would violate building rules or lease restrictions;

12. Weather or road conditions are unsafe;

13. Boxed Movers reasonably believes property may be stolen or illegally possessed;

14. An ownership dispute exists;

15. An eviction, lockout, repossession, or court order creates legal uncertainty;

16. Property cannot be moved without an unreasonable risk of injury or damage; or

17. The Customer refuses a reasonably necessary safety or access service.

The Customer remains responsible for services already performed and reasonable mobilization, labor, travel, packing, storage, and third-party expenses caused by the Customer’s conduct, omission, or misrepresentation.

13. Packing services

13.1 Packing Performed by Boxed Movers

When Boxed Movers performs packing, Boxed Movers will use commercially reasonable materials and methods appropriate for ordinary transportation.

Specialty property may require:

1. Custom crating;

2. Specialty containers;

3. Climate-sensitive handling;

4. Third-party servicing;

5. Additional padding; or

6. Other protective services.

13.2 Customer-packed Property

Boxed Movers is not responsible for concealed loss or damage inside a Customer-packed box or container unless:

1. The exterior container displays identifiable evidence of mishandling while in Boxed Movers’ custody; and

2. The claimed damage is reasonably consistent with that external evidence.

The Customer is responsible for damage caused by:

1. Insufficient packing;

2. Improper packing;

3. Overloaded containers;

4. Open containers;

5. Unsealed containers;

6. Deteriorated containers;

7. Plastic bags;

8. Trash bags;

9. Weak cartons;

10. Containers not designed for moving; or

11. Inadequate internal protection.

A box identified as “packed by owner,” “PBO,” or similar language will be treated as Customer packed.

13.3 Electronics

Electronics, televisions, computers, monitors, printers, audio equipment, gaming systems, and similar devices should be packed in original manufacturer packaging or an appropriately designed electronics container.

Unboxed electronics may be refused or transported only under a written risk acknowledgment, to the extent permitted by law.

14. Prohibited and nontransportable property

Unless expressly approved in writing, the Customer must not tender:

1. Explosives;

2. Fireworks;

3. Ammunition;

4. Loaded firearms;

5. Propane tanks;

6. Gasoline;

7. Kerosene;

8. Fuel;

9. Lighter fluid;

10. Paint thinner;

11. Hazardous aerosols;

12. Corrosive chemicals;

13. Toxic substances;

14. Radioactive materials;

15. Compressed gases;

16. Illegal drugs;

17. Contraband;

18. Controlled substances not lawfully possessed;

19. Biological materials;

20. Medical waste;

21. Human remains;

22. Live animals;

23. Perishable food;

24. Plants where prohibited or likely to perish;

25. Wet or leaking property;

26. Infested property;

27. Mold-contaminated property;

28. Unsanitary property;

29. Property that cannot legally be transported; or

30. Hazardous materials regulated by federal, state, or local law.

If prohibited property is included without Boxed Movers’ knowledge, the Customer assumes responsibility for resulting loss, damage, contamination, cleanup, penalties, delay, injury, and expense.

Boxed Movers may remove, isolate, surrender, or dispose of prohibited property when reasonably necessary to protect people, property, operations, or legal compliance.

15. Property the customer should personally transport

The Customer should personally transport:

1. Cash;

2. Credit cards;

3. Negotiable instruments;

4. Securities;

5. Passports;

6. Birth certificates;

7. Social Security cards;

8. Titles;

9. Deeds;

10. Wills;

11. Estate documents;

12. Medical records;

13. Business records;

14. Keys;

15. Medications;

16. Jewelry;

17. Precious metals;

18. Loose gemstones;

19. Coin collections;

20. Stamp collections;

21. Irreplaceable photographs;

22. Personal electronic devices;

23. Computer backup media;

24. Firearms;

25. Family heirlooms;

26. Property of exceptional sentimental value; and

27. Property that cannot be replaced through an ordinary commercial market.

Unless expressly accepted in writing and listed on the High-Value Inventory, Boxed Movers does not assume responsibility for such property to the fullest extent permitted by law.

16. High-value and extraordinary-value articles

For interstate household-goods transportation, an article valued at more

than $100 per pound per article may be considered an article of

extraordinary value.

Examples include:

1. Antiques;

2. Fine art;

3. Designer furniture;

4. Specialty rugs;

5. Silverware;

6. China;

7. Crystal;

8. Collectibles;

9. Sculptures;

10. Musical instruments;

11. Custom furniture;

12. Luxury goods;

13. Rare books;

14. Electronics;

15. Furs;

16. Jewelry; and

17. Other property having a high value relative to its weight.

The Customer must identify each extraordinary-value article in writing before

loading and complete the required High-Value Inventory.

Failure to disclose an extraordinary-value article may limit Boxed Movers’

liability as permitted by applicable law, the governing tariff, and the signed

valuation documents.

The Customer is responsible for obtaining and preserving:

1. Appraisals;

2. Receipts;

3. Serial numbers;

4. Photographs;

5. Ownership records;

6. Condition records; and

7. Other proof of value.

17. White-glove and specialty services

White-glove service means enhanced planning, protective handling,

placement, and attention consistent with the services identified in the

written Estimate.

The term “white glove” does not create:

1. A guarantee against every loss or damage;

2. Unlimited liability;

3. Insurance coverage;

4. A guarantee of exact replacement matching;

5. A waiver of contractual exclusions;

6. A guarantee that property can be moved through an inadequate opening; or

7. A guarantee that aged, fragile, weakened, repaired, or inherently unstable property will withstand handling.

Specialty property may require:

1. Custom crating;

2. Climate-sensitive transportation;

3. Rigging;

4. Hoisting;

5. An art handler;

6. An electrician;

7. A plumber;

8. A carpenter;

9. An appliance technician;

10. A manufacturer-authorized technician;

11. A piano technician; or

12. Another third-party professional.

Specialty and third-party services are additional services unless expressly included in writing.

18. Appliances and mechanical items

The Customer is responsible for having appliances and mechanical equipment properly disconnected, drained, secured, and prepared unless Boxed Movers agreed in writing to perform or arrange those services.

Boxed Movers is not responsible for:

1. Internal mechanical failure without external physical damage;

2. Internal electrical failure without external physical damage;

3. Appliances not properly disconnected;

4. Appliances not properly prepared;

5. Damage caused by residual water;

6. Damage caused by fuel or oil;

7. Loss of food;

8. Recalibration;

9. Programming;

10. Data loss;

11. Manufacturer-warranty issues;

12. Improper installation;

13. Improper reconnection; or

14. Preexisting mechanical, electrical, structural, or internal defects.

Boxed Movers does not connect gas lines, plumbing, hardwired electrical systems, or regulated equipment unless the work is performed by a properly qualified professional under a written agreement.

19. Ready-to-assemble and engineered-wood furniture

Furniture made from particleboard, pressboard, fiberboard, laminate, engineered wood, or ready-to-assemble materials may weaken after assembly and may not withstand disassembly, reassembly, or transportation.

Boxed Movers may:

1. Require the Customer to disassemble the item;
2. Require a written acknowledgment of increased risk;
3. Decline to disassemble or reassemble the item;
4. Decline to transport the item while assembled; or
5. Recommend replacement rather than transportation.

Any limitation will be applied consistently with the selected valuation option and applicable law.

20. Oversized, heavy, or difficult items

The Customer must disclose any item that:

1. Weighs more than 300 pounds;
2. Requires more than ordinary manual handling;
3. Exceeds door, hallway, stairway, or elevator clearance;
4. Requires hoisting, rigging, machinery, or structural modification;
5. Has an unusual center of gravity;
6. Is permanently installed;
7. May damage flooring because of concentrated weight; or
8. Requires specialized expertise.

Boxed Movers may require additional labor, equipment, crating, specialty services, or a written acknowledgment of known risks.

Boxed Movers is not obligated to:

1. Force an item through an opening;

2. Remove windows;

3. Remove doors;

4. Remove railings;

5. Remove fixtures;

6. Modify structural components; or

7. Perform work creating an unreasonable risk of injury or damage.

21. Inventory and condition reports

When an inventory is required, Boxed Movers will prepare or provide an inventory identifying the property and its apparent external condition.

The Customer must:

1. Review the inventory before loading;

2. Identify disagreements;

3. Note high-value property;

4. Confirm the number of pieces;

5. Retain a copy; and

6. Sign only after reviewing the document.

Inventory condition codes describe apparent external condition and do not constitute an appraisal, warranty, or inspection of internal operation.

22. Full value protection

22.1 Default Interstate Valuation

For interstate residential household-goods moves, Boxed Movers will include Full Value Protection in the initial Estimate unless the Customer validly waives Full Value Protection and selects Released Value in the manner required by federal law.

22.2 Nature of Full Value Protection

Full Value Protection is a contractual valuation arrangement establishing Boxed Movers’ maximum financial responsibility for covered loss or damage.

It is not an insurance policy and does not provide all-risk insurance coverage.

22.3 Declared Shipment Value

The shipment’s declared value will be identified in the Estimate, Bill of Lading, or Valuation Election. Unless a higher value is declared, the minimum declared value for an interstate shipment will be the amount required by applicable federal law, the current released-rates order, and the governing tariff. The Customer may declare a higher shipment value and pay the corresponding additional charge.

22.4 Deductible

A deductible may apply if clearly stated in the Estimate, tariff, Bill of Lading, or Valuation Election. No deductible will apply unless disclosed before loading and accepted by the Customer.

22.5 Settlement Options

For covered loss or damage under Full Value Protection, Boxed Movers may elect to:

1. Repair the damaged article;

2. Pay the reasonable cost of repair;

3. Replace a lost, destroyed, or irreparable article with an article of like kind and quality;

4. Pay the reasonable replacement cost of an article of like kind and quality; or

5. Offer another lawful settlement accepted by the Customer.

Boxed Movers retains the right to select the repair professional, replacement source, or settlement method, subject to applicable law.

22.6 Maximum Liability

Boxed Movers’ total liability will not exceed:

1. The declared value of the shipment;

2. The declared value of a specific high-value article;

3. A lawful limitation applicable to an undisclosed extraordinary-value article;

4. The applicable deductible; and

5. Other lawful limitations contained in the tariff and signed moving documents.

Full Value Protection does not create unlimited liability.

23. Released value

The Customer may waive Full Value Protection for an interstate household-goods shipment only by completing the valuation election required by federal law.

When validly selected, Released Value generally limits carrier liability to $0.60 per pound per article.

For example, the maximum liability for a 50-pound article would generally be $30.00, regardless of its purchase price or replacement cost.

Released Value is provided without an additional valuation charge but offers substantially less protection than Full Value Protection.

Boxed Movers will not treat silence, an unsigned form, or an incomplete valuation election as a valid waiver when an affirmative written waiver is legally required.

24. Valuation exclusions and limitations

To the extent permitted by law and the selected valuation option, Boxed Movers is not responsible for loss or damage caused by:

1. Inherent vice;

2. Latent or concealed defects;

3. Natural deterioration;

4. Ordinary wear and tear;

5. Normal vibration or shifting;

6. Atmospheric conditions;

7. Temperature changes;

8. Humidity changes;

9. Mold;

10. Mildew;

11. Rust;

12. Oxidation;

13. Corrosion;

14. Condensation not caused by actionable conduct;

15. Insects;

16. Rodents;

17. Infestation;

18. Improper Customer packing;

19. Customer loading;

20. Customer unloading;

21. Customer-packed containers without evidence of external mishandling;

22. Mechanical derangement without external damage;

23. Electrical derangement without external damage;

24. Preexisting damage;

25. Structural weakness;

26. Previously repaired property;

27. Defective design or construction;

28. Customer acts or omissions;

29. Failure to disclose special handling requirements;

30. Prohibited property;

31. Hazardous property;

32. Government seizure;

33. Quarantine;

34. Legal process;

35. War;

36. Terrorism;

37. Civil unrest;

38. Nuclear events;

39. Acts of God;

40. Force majeure;

41. Data loss;

42. Software corruption;

43. Sentimental value;

44. Lost market opportunities;

45. Lost business income;

46. Consequential damages, except where prohibited by law; or

47. Property outside Boxed Movers’ custody and control.

No exclusion applies to the extent prohibited by law.

25. Sets, pairs, collections, and matching property

When a damaged article is part of a pair, set, suite, collection, or matching group, Boxed Movers’ responsibility will be limited to the reasonable repair, replacement, or value of the individual damaged article, together with any legally compensable reduction in value of the remaining property.

Boxed Movers is not automatically responsible for replacing undamaged property solely because an exact color, finish, pattern, model, age, or material match is unavailable.

26. Salvage rights

When Boxed Movers pays the full replacement value of an article or replaces

it, Boxed Movers may take possession of the damaged article.

The Customer must not discard, sell, alter, repair, or surrender claimed

property before Boxed Movers has had a reasonable opportunity to inspect it

and exercise any salvage rights.

If the Customer retains the damaged article, a settlement may be reduced

by its reasonable salvage value.

27. Damage to residences and other premises

The Customer should inspect floors, walls, doors, stairways, railings, elevators, driveways, lawns, and other premises before the crew leaves.

Observed property damage should be immediately reported to the crew leader and documented with photographs.

Prompt notice allows Boxed Movers to investigate and mitigate damage. A request for prompt notice does not shorten a nonwaivable legal claim period.

For covered premises damage, Boxed Movers may:

1. Arrange a localized repair; 2. Pay the reasonable cost of a localized repair; 3. Restore the affected area to a reasonably comparable condition; or 4. Offer another lawful settlement.

Boxed Movers does not guarantee an exact color, finish, texture, grain, pattern, age, weathering, or material match.

Boxed Movers is not responsible for damage resulting from:

1. Inadequate structural support; 2. Hidden pipes; 3. Hidden wiring; 4. Hidden utilities; 5. Weak or cracked surfaces; 6. Deteriorated surfaces; 7. Improperly installed surfaces; 8. Customer-directed placement on unsuitable ground; 9. Undisclosed septic systems; 10. Undisclosed irrigation systems; 11. Undisclosed soft pavement; 12. Undisclosed underground structures; 13. Undisclosed landscaping conditions; or 14. Failure to obtain required permission.

28. Delivery, inspection, and acceptance

At delivery, the Customer must:

1. Be present or appoint an authorized representative; 2. Compare delivered property to the inventory; 3. Inspect for visible damage; 4. Note missing or damaged articles on the delivery documents; 5. Direct property placement; 6. Confirm completion; and

2. Pay the amount lawfully due.

A delivery signature confirms receipt of the shipment. It does not automatically waive a timely claim for concealed loss or damage.

Failure to note visible damage may be considered when evaluating when and how damage occurred but does not eliminate a nonwaivable legal right.

29. Claims procedure

29.1 Immediate Notice

The Customer should report suspected loss or damage as soon as reasonably possible.

Immediate notice does not replace a formal written claim and does not shorten a nonwaivable legal claim period.

29.2 Formal Written Claim

A formal claim must:

1. Be submitted in writing;

2. Identify the Customer;

3. Identify the shipment;

4. Include the move or Bill of Lading number;

5. Identify each lost or damaged article;

6. Describe the alleged loss or damage;

7. Assert that Boxed Movers is responsible;

8. State a specific or reasonably determinable amount claimed;

9. Include photographs when available;

10. Include proof of ownership and value;

11. Include repair estimates, receipts, appraisals, or replacement documentation when reasonably requested; and

12. Be delivered to the claims address or email listed below.

A notation on a delivery receipt, standing alone, may not constitute a formal written claim.

29.3 Interstate Claims Deadline

A written claim concerning an interstate shipment must be filed within nine months after delivery. If delivery was not made, the claim must be filed within nine months after a reasonable time for delivery has elapsed. Any civil action concerning a disallowed interstate cargo claim must be filed within two years and one day after Boxed Movers provides written notice that the claim, or part of the claim, has been disallowed, unless a longer period applies.

29.4 Texas Intrastate Claims

Claims involving a Texas intrastate household-goods move must be filed within the period required by applicable Texas law and the Texas Moving Services Contract. The Texas move-specific agreement will contain the claims disclosures required by Texas law.

29.5 Other Intrastate Claims

For transportation occurring entirely within another state, the claims deadline and procedure required by that state’s law and the move-specific agreement will apply. Nothing in these Terms shortens a mandatory claim period.

29.6 Inspection and Preservation

The Customer must:

1. Preserve the property;

2. Preserve packing materials;

3. Take reasonable steps to prevent additional damage;

4. Permit a reasonable inspection;

5. Avoid repairs or disposal before inspection unless necessary to prevent additional damage; and

6. Provide reasonably requested supporting information.

29.7 Claim Resolution

Boxed Movers may:

1. Investigate the claim;
2. Inspect the property;
3. Request documentation;
4. Obtain repair estimates;
5. Arrange repairs;
6. Replace covered property;
7. Offer a settlement;
8. Partially allow a claim; or
9. Deny a claim.

Payment of transportation charges and the claims process are separate obligations. The Customer must pay undisputed transportation charges when due.

29.8 Claims Contact

Claims must be submitted to:

Boxed Movers Claims Department Boxed Global, Inc. 14110 Dallas Parkway, Suite 240 Dallas, Texas 75254 Telephone: (469) 663-2424 Email: hello@CallBoxed.com Website: <u>www.CallBoxed.com</u>

30. Interstate arbitration program

Boxed Movers will maintain or participate in a neutral arbitration program for interstate individual shippers concerning:

1. Property loss and damage disputes; and
2. Disputes involving additional carrier charges billed after delivery.

Before execution of the Bill of Lading, Boxed Movers will provide a separate summary explaining:

1. The arbitration procedure;

2. Applicable costs;

3. How to request arbitration;

4. The legal effect of selecting arbitration; and

5. The identity of the arbitration administrator.

The Customer will not be required to agree to arbitration before a dispute arises.

When arbitration is requested after a dispute arises:

1. Arbitration will be binding for a claim of $10,000 or less;

2. Arbitration for a claim exceeding $10,000 will be binding only if both parties agree;

3. The Customer will not be charged more than one-half of the cost of initiating arbitration; and

4. Arbitration will otherwise comply with applicable federal law.

This section does not eliminate the Customer’s right to pursue litigation when federal law permits the Customer to decline arbitration.

31. Complaints and customer inquiries

Customer-service complaints and inquiries may be submitted to:

Boxed Movers Customer Care

Boxed Global, Inc. 14110 Dallas Parkway, Suite 240 Dallas, Texas 75254

Telephone: (469) 663-2424 Email: hello@CallBoxed.com Website: <u>www.CallBoxed.com</u>

A complaint is not automatically a formal cargo claim. A Customer seeking financial compensation for loss or damage must also follow the formal claims procedure.

32. Storage-in-transit

When storage-in-transit is included, the Estimate or Bill of Lading will identify, when applicable:

1. The storage period;

2. The warehouse location;

3. Storage charges;

4. Handling charges;

5. Redelivery charges;

6. Applicable valuation terms; and

7. The date storage-in-transit expires or converts to permanent storage.

If the Customer cannot accept delivery, Boxed Movers may place the shipment into storage when authorized by law and the transportation agreement.

The Customer is responsible for lawful storage, handling, warehouse, and redelivery charges resulting from the Customer’s inability or refusal to accept delivery.

33. Conversion to permanent storage

When storage-in-transit converts to permanent storage:

1. Boxed Movers will provide any notice required by law;

2. Carrier liability may terminate as provided by law and the applicable tariff;

3. The warehouse’s rules, rates, lien rights, and liability terms may apply;

4. The property may be placed into storage in the Customer’s name; and

5. A separate warehouse receipt or storage agreement may govern.

The Customer must keep all contact and payment information current.

34. Warehouse and carrier liens

To the extent permitted by law, Boxed Movers and any lawful warehouse provider may possess a lien on transported or stored property for unpaid:

1. Transportation charges;

2. Packing charges;

3. Handling charges;

4. Storage charges;

5. Redelivery charges;

6. Accessorial charges; and

7. Related lawful expenses.

Any retention, storage, sale, or disposition of property will be conducted only

in accordance with applicable federal and state law.

Boxed Movers will not withhold an interstate shipment when the Customer

tenders the amount legally required for delivery.

35. Commercial moves

Commercial moves may involve office furniture, equipment, inventory,

records, fixtures, machinery, technology, and other business property.

Unless expressly incorporated into a commercial agreement, federal

household-goods consumer regulations applicable to individual residential

shippers may not apply.

For commercial moves:

1. The scope will be defined in the written proposal;

2. The Customer must identify critical, regulated, fragile, or high-value property;

3. The Customer is responsible for data backups;

4. The Customer is responsible for business-continuity planning;

5. Boxed Movers is not responsible for lost profits, business interruption, lost use, missed deadlines, or lost data unless expressly agreed in writing;

6. Valuation protection will be governed by the commercial proposal, Bill of Lading, tariff, declared value, or applicable insurance policy;

7. The Customer must arrange qualified technicians for servers, telecommunications equipment, medical equipment, security systems, hardwired equipment, and specialized machinery unless included in writing;

8. The Customer must identify confidential, regulated, or legally protected records;

9. Boxed Movers may require chain-of-custody procedures or secure containers at additional cost; and

10. Full Value Protection applies to a commercial move only as expressly described in the signed commercial agreement.

36. Third-party services

Boxed Movers may arrange third-party services, including:

1. Appliance servicing;

2. Crating;

3. Rigging;

4. Hoisting;

5. Vehicle transportation;

6. Piano servicing;

7. Pool-table servicing;

8. Art handling;

9. Storage;

10. Cleaning;

11. Debris removal;

12. Electrical work;

13. Plumbing work;

14. Carpentry;

15. Technology services; and

16. Other specialty services.

Third-party charges will be disclosed when reasonably available.

When a third party contracts directly with the Customer, the third party’s contract and liability terms will govern its services.

37. GPS tracking

Boxed Movers may provide GPS or electronic shipment tracking as a customer convenience.

Tracking information may be delayed, approximate, interrupted, inaccurate, or temporarily unavailable because of:

1. Cellular coverage;

2. Satellite availability;

3. Device failure; 4. Battery failure; 5. Software maintenance; 6. Data-transmission delays; 7. Security restrictions; 8. Equipment substitution; 9. Driver hours-of-service requirements; or 10. Other technical or operational conditions.

GPS tracking is not a guaranteed delivery service, continuous surveillance service, or security system.

A temporary loss of tracking does not establish that a shipment is lost, delayed, stolen, or outside Boxed Movers’ custody.

38. Photographs, video, and electronic records

Boxed Movers may photograph, record, or electronically document:

1. Property condition; 2. Packing; 3. Inventory; 4. Loading; 5. Unloading; 6. Access conditions; 7. Property damage; 8. Vehicle condition; 9. Delivery; 10. Signatures; 11. GPS information; 12. Customer instructions; 13. Payment authorization; 14. Safety incidents; and 15. Service completion.

Records may be used for:

1. Service documentation; 2. Quality assurance; 3. Training;

• 1. Claims administration;
• 1. Chargeback defense;
• 1. Fraud prevention;
• 1. Regulatory compliance;
• 1. Security;
• 1. Civil litigation;
• 1. Criminal investigations; and
• 1. Other lawful business purposes.

Boxed Movers will not use identifiable photographs of the Customer or the interior of the Customer’s residence for advertising without separate permission, except where incidental use is otherwise lawful.

39. Delays and force majeure

Boxed Movers will use reasonable dispatch and will provide legally required notice of known delays. Boxed Movers is not responsible for a delay caused by circumstances beyond its reasonable control, including:

1. Severe weather;

2. Flooding;

3. Fire;

4. Natural disasters;

5. Road closures;

6. Traffic accidents;

7. Mechanical failure despite reasonable maintenance;

8. Government action;

9. War;

10. Terrorism;

11. Civil disorder;

12. Labor disruption;

13. Public-health emergencies;

14. Carrier embargoes;

15. Ferry or bridge closures;

16. Building-access failures;

17. Elevator failures;

18. Customer delays;

19. Lack of lawful parking;

20. Unsafe conditions;

21. Driver hours-of-service requirements; or

22. Other force majeure events.

Boxed Movers may adjust the schedule, substitute equipment, use a participating carrier, place property into storage, or take other reasonable action permitted by law. Unless guaranteed service was purchased in writing, Boxed Movers does not guarantee a particular pickup time, transit duration, or delivery date.

40. Limitation of consequential damages

To the fullest extent permitted by law, Boxed Movers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including:

1. Lost income;

2. Lost profits;

3. Lost business;

4. Loss of use;

5. Hotel expenses;

6. Rental expenses;

7. Missed travel;

8. Missed closings;

9. Emotional distress;

10. Sentimental value;

11. Data loss;

12. Business interruption;

13. Lost market value unrelated to physical damage;

14. Attorneys’ fees, except where recoverable by law; or

15. Other damages not constituting direct physical loss or damage.

This limitation does not apply where prohibited by law or where Boxed Movers expressly agrees in writing to a guaranteed-service remedy.

Nothing in these Terms limits liability that cannot legally be waived.

41. Customer indemnification

To the extent permitted by law, the Customer will indemnify and hold Boxed Movers harmless from third-party claims, penalties, cleanup costs, losses, and expenses resulting from:

1. Lack of ownership or authority over the property;
2. Undisclosed hazardous property;
3. Undisclosed prohibited property;
4. A Customer violation of law;
5. Unsafe conditions controlled by the Customer;
6. False or materially incomplete information;
7. Instructions given by the Customer or the Customer’s representative;
8. Damage caused by Customer-packed hazardous, leaking, or contaminated property;
9. Injury caused by the Customer, household members, guests, contractors, children, or animals;
10. Breach of these Terms; or
11. Negligent or intentional Customer conduct.

This indemnity does not require the Customer to indemnify Boxed Movers for liability caused solely by Boxed Movers’ gross negligence, willful misconduct, or violation of law.

42. Electronic communications

The Customer consents to receive transactional communications concerning:

1. Estimates;

2. Scheduling;

3. Arrival notifications;

4. Pickup;

5. Delivery;

6. GPS tracking;

7. Account alerts;

8. Payments;

9. Claims;

10. Storage;

11. Customer service; and

12. Service updates.

Communications may be sent by:

1. Telephone; 2. Email; 3. Text message; 4. Customer portal; 5. Automated telephone system; or 6. Other electronic method.

Consent to marketing communications is not a condition of purchasing moving services.

The Customer may opt out of marketing text messages by replying STOP. Transactional communications reasonably necessary to perform or administer the agreement may continue where permitted by law.

Message and data rates may apply.

43. Website use

The Boxed Movers website and customer portal are provided for informational, quoting, reservation, tracking, payment, document, and customer-service purposes.

The Customer may not:

1. Use the website unlawfully; 2. Attempt unauthorized access; 3. Interfere with security; 4. Introduce malicious code; 5. Scrape or copy protected content; 6. Impersonate another person; 7. Submit false move information; 8. Submit false payment information; 9. Use the website to harass employees or providers; or 10. Misuse GPS, pricing, customer, or payment data.

Website content does not constitute a binding Estimate unless incorporated into a written Estimate or moving agreement.

44. Intellectual property

The Boxed Movers name, logos, designs, website content, photographs, written materials, software, customer portals, tracking interfaces, and related intellectual property are owned by or licensed to Boxed Global, Inc.

No right to reproduce, modify, distribute, publish, or commercially use this material is granted except for the Customer’s personal use in arranging or documenting a move.

45. Privacy

Information collected through Estimates, reservations, moving documents, GPS systems, payment systems, claims, and communications will be handled in accordance with the Boxed Movers Privacy Policy and applicable law.

Boxed Movers may share information with:

1. Authorized carriers;

2. Agents;

3. Warehouses;

4. Swipeify Payments;

5. Banks;

6. Payment processors;

7. Card networks;

8. Claims administrators;

9. Insurance providers;

10. Collection agencies;

11. Attorneys;

12. Courts;

13. Regulators;

14. Law-enforcement agencies; and

15. Other service providers when reasonably necessary.

Information may be shared to:

1. Perform services;

2. Process payments;

3. Defend chargebacks;

4. Investigate fraud;

5. Administer claims;

6. Collect unpaid balances;

7. Protect legal rights;

8. Comply with law; and

9. Respond to valid legal process.

46. Governing law

46.1 Interstate Shipments

Interstate household-goods transportation, carrier liability, cargo claims, and related transportation disputes will be governed by applicable federal law, including the Carmack Amendment, applicable federal regulations, Surface Transportation Board orders, and the governing tariff.

Federal law controls over conflicting state law to the extent of federal preemption.

46.2 Intrastate Shipments

An intrastate move will be governed by the laws and regulations of the state in which the transportation occurs.

46.3 Other Matters

For matters not governed or preempted by federal transportation law, these Terms will be governed by Texas law, except where a mandatory consumer-protection law requires otherwise.

47. Venue and jurisdiction

Subject to applicable federal venue provisions, mandatory consumer laws, and the interstate arbitration program:

1. A legal proceeding involving an interstate cargo claim may be filed in a court authorized by applicable federal law. 2. A Texas intrastate dispute may be filed in a court having lawful jurisdiction. 3. Other disputes not subject to a mandatory venue statute will be brought in a state or federal court located in Dallas County, Texas.

The parties consent to personal jurisdiction in those courts for disputes properly brought there.

48. Good-faith dispute resolution

Before filing litigation concerning a dispute not subject to an urgent or mandatory deadline, the parties should attempt in good faith to resolve the matter through:

1. Written notice describing the dispute; 2. Exchange of relevant documents; 3. Direct discussion; 4. The claims process, if applicable; 5. Regulatory mediation, if available; or 6. Mutually agreed private mediation.

Participation in informal resolution does not extend a claim, arbitration, or lawsuit deadline unless confirmed in a signed writing.

49. Required consumer information

For interstate individual shippers, Boxed Movers will provide or make available the documents and information required by applicable federal law, which may include:

1. A written Estimate; 2. The FMCSA publication “Ready to Move? Tips for a Successful Interstate Move”; 3. The FMCSA publication “Your Rights and Responsibilities When You Move”; 4. Notice concerning access to the applicable tariff; 5. A summary of the arbitration program;

2. A summary of the complaint and inquiry procedure;

3. A valuation election;

4. An Order for Service or equivalent document;

5. An inventory;

6. A Bill of Lading; and

7. Other legally required disclosures.

50. State-specific addenda

Moving laws vary by state. Boxed Movers may issue state-specific:

1. Addenda;

2. Notices;

3. Valuation forms;

4. Cancellation disclosures;

5. Claims procedures;

6. Rate disclosures;

7. Consumer notices; and

8. Moving contracts.

A state-specific addendum controls over these Terms when necessary to comply with the law of that state. These Terms do not waive any right that applicable law prohibits the Customer from waiving.

51. No waiver

Boxed Movers’ failure to enforce a provision on one occasion does not waive the right to enforce that provision later. A waiver is effective only when in writing and signed by an authorized Boxed Movers representative.

52. Severability

If a provision is determined to be invalid, unlawful, or unenforceable:

1. The provision will be enforced to the maximum extent permitted;

2. The invalid portion will be severed or narrowed;

3. The remaining provisions will remain effective; and

4. A mandatory legal requirement will replace the invalid provision where applicable.

53. Assignment

The Customer may not assign the moving agreement without Boxed Movers’ written consent. Boxed Movers may assign its rights or obligations to a successor, affiliate, authorized carrier, agent, claims administrator, collection agency, payment processor, or service provider when permitted by law, provided the assignment does not unlawfully reduce the Customer’s rights.

54. Entire agreement

These Terms, together with the move-specific documents identified in Section 3, constitute the complete agreement concerning the services. The Customer acknowledges that no promise, guarantee, representation, or statement outside the written agreement was relied upon in entering into the agreement. This provision does not exclude liability for fraud or another claim that cannot legally be waived.

55. Amendments

Boxed Movers may update the website version of these Terms prospectively. The version accepted when a move is booked will govern that move unless:

1. The parties agree to a written amendment;

2. A change is required by law; or

3. A later move-specific document expressly supersedes a provision.

No material change will be applied retroactively to reduce an existing contractual right.

56. Electronic signatures

Electronic signatures, click-to-accept acknowledgments, customer-portal approvals, payment authorizations, and electronically transmitted documents have the same effect as original signatures to the extent permitted by law.

The Customer agrees to retain copies of all moving documents.

57. Headings and interpretation

Section headings are included for convenience and do not limit the meaning of a provision.

The words “including” and “includes” mean “including without limitation.”

A reference to a statute, regulation, or law includes applicable amendments, replacements, and successor provisions.

A singular term includes the plural when the context requires.

58. Customer acknowledgment

By requesting, booking, paying for, signing, electronically accepting, or authorizing services, the Customer acknowledges and agrees that:

1. The Customer has read and understands these Terms;
2. The Customer has had an opportunity to ask questions;
3. The Customer has received or will receive applicable move-specific documents;
4. The written Estimate and Bill of Lading control the services and charges;
5. The Customer understands the difference between Full Value Protection and Released Value;
6. Valuation protection is not insurance;
7. The Customer will disclose extraordinary-value articles;
8. The Customer will not tender hazardous or prohibited property;
9. The Customer will follow the claims procedure;
10. Pickup and delivery dates are not guaranteed unless identified as guaranteed in writing;
11. GPS tracking may be approximate or temporarily unavailable;
12. White-glove service does not create unlimited liability;
13. Additional goods, services, or access conditions may result in additional lawful charges;
14. The Customer is responsible for accurate inventory and access information;
15. The Customer has authority to contract for the property being moved;
16. The Customer will not initiate a false or fraudulent payment dispute;
17. Boxed Movers and Swipeify Payments may vigorously contest unsupported chargebacks;
18. Unpaid balances may result in collection activity and civil litigation;
19. Suspected theft of service or fraud may be reported to law enforcement;
20. Criminal charging decisions are made exclusively by governmental authorities; and
21. The Customer agrees to be legally bound by the complete moving agreement.

Company contact information

Boxed Movers Legal Entity: Boxed Global, Inc. Physical and Mailing Address: 14110 Dallas Parkway, Suite 240 Dallas, Texas 75254

Telephone: (469) 663-2424 Email: hello@CallBoxed.com Website: www.CallBoxed.com

Claims, billing, and customer service

Boxed Global, Inc. d/b/a Boxed Movers 14110 Dallas Parkway, Suite 240 Dallas, Texas 75254 Telephone: (469) 663-2424 Email: hello@CallBoxed.com Website: www.CallBoxed.com

End of Terms and Conditions.