Privacy Policy

Boxed Movers LLC, doing business as Boxed Movers and CallBoxed, is a licensed and insured moving company headquartered in Dallas, Texas.

• Address: 14110 Dallas Parkway, Suite 240, Dallas, Texas 75254
• Phone: (469) 663-2424
• Email: hello@callboxed.com
• Licensing: USDOT #3948210 · TXDMV #006782

We are responsible for the business practices described in this policy. Our website is hosted and operated using the Lovable platform and its associated infrastructure, which also supports secure data storage, form submissions, and backend services.

We collect information that you provide directly to us, as well as certain information automatically when you use our website.

Information you provide

• Contact details such as your name, phone number, email address, and mailing address.
• Move details such as origin and destination addresses, move dates, home or business type, inventory lists, and special handling requests.
• Commercial relocation information such as company name, building requirements, and IT or equipment needs.
• Billing and payment information when you book or reserve a move.
• Communication preferences, including whether you choose to receive text message updates.
• Any other information you choose to include in a contact form, email, or phone call.

Information collected automatically

• Device and browser information such as IP address, operating system, browser type, and referring website.
• Usage data such as pages visited, time spent on the site, and interactions with forms or buttons.
• Cookies and similar tracking technologies as described in the Cookies & tracking section below.

We use the information we collect to operate our business and provide moving services, including:

• Preparing, delivering, and honoring fixed-price moving quotes and reservations.
• Coordinating scheduling, dispatch, crew assignments, and delivery logistics.
• Communicating with you about your move, estimate, or inquiry.
• Processing payments, invoices, and deposits.
• Improving our website, booking flow, and customer experience.
• Sending marketing communications, moving tips, or promotional offers if you have opted in.
• Complying with legal obligations, resolving disputes, and protecting our rights and property.

We do not sell your personal information to third parties for monetary or other valuable consideration. We share information only with the following categories of recipients and only as needed to operate our business:

• Service providers: vendors that help us host our website, manage form submissions, send emails, process payments, analyze website performance, and manage customer relationships.
• Operations partners: licensed crew members, drivers, and storage partners directly involved in performing your move.
• Legal and safety: law enforcement, regulators, or other parties when required by law, court order, or to protect safety, rights, or property.
• Business transfers: a successor entity in the event of a merger, acquisition, asset sale, or similar business transaction.

We use cookies and similar technologies to keep our website secure, remember your preferences, understand how visitors use our site, and personalize marketing when you have consented.

When you first visit CallBoxed.com, you will see a consent banner that lets you choose which categories of cookies and tracking you accept. You can change your preferences at any time through your browser settings. The categories include:

• Necessary: required for the website to function and to process booking requests securely.
• Analytics & performance: helps us measure site traffic, improve page speed, and understand how visitors use our quote flow.
• Marketing & personalization: used to deliver relevant moving tips and offers only when you have opted in.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. This includes secure data transmission, access controls, and using reputable hosting and service providers.

No website, database, or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including providing moving services, maintaining business records, resolving disputes, and complying with legal, tax, and accounting obligations. When information is no longer needed, we securely delete or anonymize it.

You have choices about how we use your information:

• Access or update: contact us to review or correct the personal information we have about you.
• Marketing emails: follow the unsubscribe link in any promotional email or email us at hello@callboxed.com.
• Text messages: reply STOP to any text message to opt out. Reply HELP for assistance.
• Cookies: adjust your browser or cookie-consent settings to manage tracking technologies.

If you are a resident of a state with privacy laws such as California, you may have additional rights to know, delete, correct, or opt out of the sale or sharing of your personal information. As noted above, we do not sell personal information. To exercise any of these rights, contact us using the information below.

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it promptly.

If you provide your mobile number and opt in, we may send you text messages regarding crew arrival, delivery updates, scheduling changes, and related service notifications. Message frequency varies by move.

• Message and data rates may apply based on your carrier plan.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us at hello@callboxed.com.
• Carriers are not liable for delayed or undelivered messages.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: hello@callboxed.com
• Phone: (469) 663-2424
• Mail: Boxed Movers LLC, 14110 Dallas Parkway, Suite 240, Dallas, Texas 75254